It is illegal to sell electronic cigarettes and any vapour product that contains or can be used to deliver nicotine to all individuals under the age of 18. Therefore anyone placing an order with Mersey Vapour must be over the age of 18 - we will request your date of birth either when creating an account or if placing an order as a guest user.
SHIPPING & RETURNS
All orders received before 12pm will be shipped that same day via royal mail.
Deliveries operate from Monday to Friday excluding Bank Holidays.
Consumer Returns Policy:
Any unwanted product can be returned at the cost of the customer, for a full refund within 30 days of delivery as long as it is still in its original, unopened packaging. This policy for unwanted, unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations do not apply to any product that has been altered in any way, perishable products, or products within six calendar months of being out of date.
Please note that we are unable to accept the return of any e-liquids that have no seal or that have been used in any way.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement, or an online sales invoice. Please provide your order numbers when returning a product to us.
Faulty, Damaged, Or Defective Products:
We take great pride in providing superior products. If something goes wrong, we want to know about it, and we want to fix it as quickly as possible to your satisfaction.
If the defect or damage is found within 30 days of purchase or delivery (from when you receive the product), we will always offer you either an exchange or refund. In all cases, we reserve the right to inspect the product and verify the issue ourselves.
We do not cover defects caused by accident, neglect, misuse, or normal wear and tear.
Please Note: For every product, we will need the serial number or batch code that is usually found on the packaging, please keep all original packaging for the life span of your product.
Refunds are contingent upon inspection of the item(s) once we receive it/them.
You must contact us within 14 days of the purchase date to request a refund.
Items returned after 14 days will not be refunded.
You will be responsible for the cost and act of shipping the item(s) back to us with the appropriate Order Number clearly highlighted
Atlas Liquid Solutions Ltd are not responsible for undelivered or lost packages, we advise the use of tracking services for any products sent to us.
If you find a product missing from your delivery, it must be reported to us by email at the address firstname.lastname@example.org. within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected.
Commercial Customer Returns & Refunds:
Purchasing from Mersey Vapour/ Atlas Liquids on a wholesale or commercial basis means that you are subject to our standard Terms Of Business and usually our Selective Distribution Agreement.
Atlas Liquid Solutions Ltd reserves the right to assess any refund or return requests on a case by case basis at its discretion, for business to business (B2B) customers. Atlas Liquid Solutions Ltd reminds all B2B customers that Customer Contract regulations exempt B2B transactions from business to consumer (B2C) distance selling regulations.
At Mersey Vapour we take privacy very seriously and are committed to safeguarding and preserving the privacy of our visitors.
How we protect your privacy online
Mersey Vapour is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you register on our site we record your email address and we may record your IP address.
We use your personal information to enable you to log in to our site and to send you updates from the site.
We will only contact you with your consent.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it.
We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this from happening. Any information collected in this way can be used to identify you unless you change your browser settings.
We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.