It is illegal to sell electronic cigarettes and any vapour product that contains or can be used to deliver nicotine to all individuals under the age of 18. Therefore anyone placing an order with Mersey Vapour must be over the age of 18 - we will request your date of birth either when creating an account or if placing an order as a guest user.
SHIPPING & RETURNS
All orders received before 3pm will be shipped that same day via royal mail.
Deliveries operate from Monday to Friday excluding Bank Holidays.
E-liquid is a consumable product and cannot be exchanged or refunded once purchased.
If an item is lost in the transit please allow 14 days before you can make a claim (This is due to the delivery companies terms and conditions, Normally we would resolve this issue a lot sooner).
In the case of any dispute the decision of Mersey Vapour is final.
At Mersey Vapour we take privacy very seriously and are committed to safeguarding and preserving the privacy of our visitors.
How we protect your privacy online
Mersey Vapour is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you register on our site we record your email address and we may record your IP address.
We use your personal information to enable you to log in to our site and to send you updates from the site.
We will only contact you with your consent.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it.
We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this from happening. Any information collected in this way can be used to identify you unless you change your browser settings.
We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.